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Acentra Health BFCC-QIO

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A Vital Partner For People With Medicare

Acentra Health is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Acentra Health helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns. For additional information: See the links at the bottom of the page.

Acentra Health Service Areas

Click on a state below for a contact number and additional resources.

Region 1
Toll-free: 888-319-8452

Region 4
Toll-free: 888-317-0751

Region 6
Toll-free: 888-315-0636

Region 8
Toll-free: 888-317-0891

Region 10
Toll-free: 888-305-6759

AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC

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Aging Health Matters Podcast

New Episode #39: Learn About Acentra Health’s Beneficiary Complaint Process

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January is
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check in on something you may not
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Information for People Who Have Medicare and Their Families
  • Overview of Services
  • How to File a Quality of Care Complaint
  • How to File an Appeal
  • Immediate Advocacy
  • Additional Resources
  • Newsletter: On The HealthCare Front
  • Podcast: Aging Health Matters
  • En Español
  • Check Status of an Appeal
Information for Healthcare Providers
  • Overview
  • Appeals
  • Beneficiary Complaints
  • Higher-Weighted DRG Reviews
  • Other Reviews
  • Medical Record Electronic Submission
  • Educational Resources
  • Newsletter: Case Review Connections
  • Physician Acknowledgement Monitoring
  • QIO Liaison
  • Memorandum of Agreement
  • Update Your Contact Information
  • Become a Peer Reviewer
  • Check Status of an Appeal
Information for Our Partners and Stakeholders
  • Overview
  • Educational Resources
  • Newsletters
  • Advocacy Resources
  • Annual Reports

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