Acentra Health (formerly Kepro) is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Acentra Health helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns. For additional information: See the teal boxes under the US map.  

hurricanes

Healthcare providers, please contact Acentra Health toll-free at 888-317-0751 if you have questions or concerns related to BFCC-QIO services, as they may be impacted by Hurricane Helene or Hurricane Milton. For people who have Medicare, Acentra Health has social workers and representatives to help resolve concerns quickly through Immediate Advocacy. Emergency information for impacted states is available by clicking on your state in the map below.  

waivers

The Centers for Medicare & Medicaid Services (CMS) has waivers available in support of Medicare beneficiaries in the states of North Carolina, Georgia, Florida, South Carolina, and Tennessee for Hurricane Helene and in the state of Florida for Hurricane Milton. Please visit the CMS Current Emergencies page for details.

This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. For information about the availability of auxiliary aids and services, please visit www.medicare.gov. If you have a disability and have trouble accessing information on any of these pages, please visit our Accessibility page.