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Acentra Health - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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Do you need to learn more about Acentra Health's BFCC free services for people who have Medicare?

Contact our Outreach Specialists to ask about a presentation for your organization. This can be especially helpful if you have new staff.

 Contact OS Staff

about bfcc-qios

  • BFCC-QIO FAQs (PDF) is a document that includes frequently asked questions related to Acentra Health’s services.
  • Case Review Connections is a newsletter written especially for healthcare providers and stakeholders. It gives a glimpse into Acentra Health and the services provided, along with success stories, and updates from the Centers for Medicare & Medicaid Services (CMS).
  • On the Healthcare Front is a newsletter for Medicare beneficiaries that strives to increase awareness about Medicare rights and healthy living.

resources from the centers for medicare & medicaid services (cms)

learn more about acentra health’s free bfcc services for medicare beneficiaries

  • Watch videos. Visit the video library page to see videos for Medicare beneficiaries that explain services in detail. We encourage you to share these videos with those you serve.
  • Listen to a podcast. Acentra Health launched a podcast – Aging Health Matters – in May 2022. Your podcast host is joined by guests to have open conversations that are aimed at making life a little bit easier.
  • Read information on our website. The section of our website for Medicare beneficiaries talks about our services.
  • Attend a webinar. Acentra Health hosts webinars on a regular basis that includes an overview of our three key services followed by questions and answers.
  • Contact us. If you have more questions or would like a presentation for your group/staff, contact our Outreach Specialist for your area.

information to share with medicare beneficiaries

Visit the Advocacy Resources page for materials you can share with Medicare beneficiaries to help spread the word about Medicare rights.

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