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Acentra Health - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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privacy policy Disclaimer/Privacy Policy
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!


We invite you to contact us if you have questions about this policy. You may contact us by mail at:

Acentra Health
5201 West Kennedy Blvd.
Suite 900
Tampa, FL 33609

  • If you need a status update for an appeals case that has been started, please use our online Case Status Tool that is available 24/7: Case Status Tool
  • If you have specific questions about a case other than the status of an appeal that aren’t answered by our website, please call the toll-free number for your state: Contact Us
  • If you are someone who has Medicare and want to file a quality of care complaint, please visit our beneficiary complaints page: How to File a Quality of Care Complaint
  • If you have general questions (e.g., "When is your next webinar about Acentra Health services?"), please send an email to QIOCommunications@acentra.com. Acentra Health is not able to provide case status updates via this e-mail. Case-related information needs to be given to Acentra Health by telephone, not email (for security reasons). Please do not send personal, protected health information [PHI], such as medical records, Medicare number, patient/provider name, or additional case follow-up details through this email address.

Complaints or concerns about Acentra Health's work? Let the Centers for Medicare & Medicaid Services (CMS) know at QIOCONCERNS@cms.hhs.gov.

dispute resolution

If you think we have not followed our privacy policy in some way, we can help you resolve your concern. Please contact us through one of the options listed in the above section to settle privacy policy disputes.

data collection

computer information and site usage

Web server logs are maintained for this website to analyze our site usage and to improve our website administration, navigation and services.


Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

This website is used as a repository of information about Acentra Health, its mission, projects, services, and health care information for the general public. Acentra Health utilizes cookies to enhance this website and identify returning users. You do not need cookies to be enabled to visit this site.


Our website contains links to other websites. Acentra Health is not responsible for the privacy practices or the content of those websites.


All material presented or referenced herein is intended for general informational purposes and is not intended to provide or replace the independent judgment of a qualified healthcare provider treating a particular patient. Acentra Health disclaims any representation or warranty with respect to any treatments or course of treatment based upon information provided.

This website was prepared by Acentra Health, the Medicare Quality Improvement Organization, under contract with CMS, an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy.

For more information about Acentra Health’s website disclaimer and privacy policy, please contact us.

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