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Video Library We are the Beneficiary and Family Centered Care Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome! |
learn more about acentra health bfcc-qio services
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about acentra health
Acentra Health is the Beneficiary and Family Centered Care Quality Improvement Organization (also known as a BFCC-QIO) for 29 states. Acentra Health helps people with Medicare file complaints about quality of healthcare services and make requests to appeal a hospital discharge or stopping of skilled services such as physical therapy.
We also offer Immediate Advocacy services. It is used to help people quickly resolve a problem about medical care or services. Immediate Advocacy often involves Acentra Health calling a healthcare provider or facility on behalf of the patient.
on-demand education
Our goal is to provide on-demand education
- to learn about free Acentra Health BFCC-QIO services for people who have Medicare
- for healthcare providers to help with their daily work
Click on a link to be directed to videos:
Please note:
Videos are on YouTube. If you use a third-party ad blocker while on YouTube, you might not be able to view the videos. Read more on YouTube help.
videos for people who have medicare
Click on the images to the right of the video descriptions to watch the videos.
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Acentra Health BFCC-QIO Services for People Who Have Medicare This video is an introduction to Acentra Health's free services for people who have Medicare. It's also available in Spanish. |
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Do you have Medicare? Learn About Immediate Advocacy Services. Immediate Advocacy can be used to quickly resolve a medical concern. This video explains our Immediate Advocacy services, including real life examples of when this service may be helpful. |
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Learn How Acentra Health’s Immediate Advocacy Services Help People Who Have Medicare This video includes examples of when our Immediate Advocacy services can be helpful for you. |
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Do you have Medicare? Learn how to file an appeal. Learn more about hospital discharge appeals (if you're not ready to leave the hospital) and skilled service termination appeals (if you aren't ready to have your Medicare skilled services stopped). |
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An Easy Way to Check Your Appeal Status Learn more about the case status tool. It's a tool on this website that helps you to check the status of an appeal that has been started. It's also available in Spanish. |
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Do you have Medicare? Learn how to file a quality of care complaint. This video goes over how to file quality of care complaints, including examples of when you may want to call Acentra Health to file a complaint. |
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How to Fill out the Quality of Care Complaint Form This video goes over - step by step - how to fill out the Medicare quality of care complaint form. |
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videos for healthcare providers
Click on the images to the right of the video descriptions to watch the videos.
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Medical Record Documentation for Medicare Hospital Discharge and Skilled Service Termination Appeals This video will provide you with tips about documentation requirements, to help ensure that medical records are complete and contain the appropriate level of detail. |
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Medical Record Submission Process This video will go over the medical record electronic submission process for appeals and quality of care complaints. It discusses how to upload the records as well as the sites to do that. |
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An Easy Way to Check Your Appeal Status Learn more about the case status tool. It's a tool on this website that helps you to check the status of an appeal that has been started. |
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The BFCC-QIO Appeals Process: What's Next After the Appeal is Filed? This video provides more detailed information about Acentra Health's appeal process. Also visit our appeals page for details and news about appeals. |
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How to Fill Out and Deliver the Notice of Medicare Non-Coverage This video offers a tutorial for providers regarding how to fill out and deliver the NOMNC form. Medicare Claims Processing Manual (PDF) |
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How to Fill Out and Deliver the Important Message From Medicare This video offers a tutorial for providers about how to fill out and deliver the Important Message from Medicare. |
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HINN 1 Instructions This video offers a tutorial for providers about how to fill out and deliver the HINN 1 notice. HINN 1 Instructions |
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HINN 10 Instructions This video offers a tutorial for providers regarding how to fill out and deliver the HINN 10 notice. HINN 10 Instructions |
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