Beneficiary Helpline
We are the Beneficiary and Family Centered Care Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
Beneficiary Helpline Hours Of Operation
Weekdays: 9:00 a.m. to 5:00 p.m.
Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Weekends and Holidays (as shown on the right): 10:00 a.m. to 4:00 p.m.
Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Leaving Messages and Translation Services
- If you want to call outside of normal business hours, you can leave a message at Acentra Health’s toll-free numbers 24 hours a day, seven days a week.
- Translation services are available for those who do not speak English.
Telephone, Fax Numbers and Mailing Addresses
If you don't see your state listed below, please contact Commence Health.
| Region 1 | Region 4 | Region 6 | Region 8 | Region 10 |
|---|---|---|---|---|
| Connecticut Massachusetts Maine New Hampshire Rhode Island Vermont | Alabama Florida Georgia Kentucky Mississippi North Carolina South Carolina Tennessee | Arkansas Louisiana New Mexico Oklahoma Texas | Colorado Montana North Dakota South Dakota Utah Wyoming | Alaska Idaho Oregon Washington |
Toll-free Phone TTY Toll-free Fax** Mailing Address | Toll-free Phone TTY Toll-free Fax** Mailing Address | Toll-free Phone TTY Toll-free Fax** Mailing Address | Toll-free Phone TTY Toll-free Fax** Mailing Address | Toll-free Phone TTY Toll-free Fax** Mailing Address |
2026 Holidays
Holiday hours of operation will apply to the following:
New Year’s Day
(January 1)
Martin Luther King Jr. Day
(January 19)
Memorial Day
(May 25)
Juneteenth
(June 19)
Independence Day
(July 4)
Labor Day
(September 7)
Veterans Day
(November 11)
Thanksgiving Day
(November 26)
Christmas Day
(December 25)
**Healthcare providers: Effective October 1, 2020, providers are to send medical records to Acentra Health electronically. Please refer to your medical record request or visit our Medical Records Electronic Submission page for more information.