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Acentra Health - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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customer service staff About Us
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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acentra health's mission

Acentra Health is a diversified healthcare information company that emphasizes excellence in customer service. We are committed to continuous quality improvement in health care through the provision of innovative products and services.

We work under contract to the Centers for Medicare & Medicaid Services, an agency of the U.S. Department of Health and Human Services. Learn more about the Quality Improvement Organization Program

Our focus is on:

  • Supporting improved quality of care for Medicare beneficiaries
  • Protecting the integrity of the Medicare Trust Fund, and
  • Protecting beneficiaries by expeditiously addressing individual complaints.
Acentra Health reviews medical records as requested by Medicare beneficiaries or their representatives. These services are available at no charge to either the beneficiary or representative.

media contact

Scott Fortin, MBA
Sr. Director, Communications and Outreach

Visit our Media page for more information.

annual reports for contract year five

January 1 - October 31, 2023

Annual Medical Services Review Report - Region 1 (PDF) [CT, MA, ME, NH, RI, VT]
Annual Medical Services Review Report - Region 4 (PDF) [AL, FL, GA, KY, MS, NC, SC, TN]
Annual Medical Services Review Report - Region 6 (PDF) [AR, LA, NM, OK, TX]
Annual Medical Services Review Report - Region 8 (PDF) [CO, MT, ND, SD, UT, WY]
Annual Medical Services Review Report - Region 10 (PDF) [AK, ID, OR, WA]

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