related links

• Overview
• Appeals
• Beneficiary Complaints
• Other Reviews
• Medical Record Electronic Submission
• Physician Acknowledgement Monitoring
• QIO Liaison
• Memorandum of Agreement
• Update Your Contact Information
• Become a Peer Reviewer
• Case Status Check

staff education

general information about bfcc-qio work and cms

Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) Frequently Asked Questions (PDF): Frequently asked questions related to Acentra Health’s services

Case Review Connections Newsletter: A newsletter published by Acentra Health that provides information about Acentra Health services, success stories, and updates from the Centers for Medicare & Medicaid Services (CMS).

information about appeals

Acentra Health provides education for healthcare providers to help ensure that appeals are performed quickly and that potential errors are avoided.

Videos (YouTube)

1. Medical Record Submission Process
2. How to Fill Out and Deliver the Notice of Medicare Non-Coverage Form
3. Medical Record Documentation for Appeals

important message from medicare

Use this newsletter insert to provide staff with guidance on completing and delivering the Important Message from Medicare by copying and pasting it into your publications (e.g., newsletters).

Download: Newsletter Insert: How to Complete and Deliver the Important Message from Medicare (PDF)

webinar: unlocking insights - exploring medicare skilled nursing facility trends and lessons learned (8/28/2024)

This webinar included a review of BFCC-QIO appeals trends from the skilled nursing facility (SNF) setting, a discussion of potential drivers of noted trends, identification of issues that may impede access to care and compromise quality of care, and a discussion of opportunities to improve beneficiary care and/or the documentation of that care in the SNF setting.

videos

Acentra Health, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), has a YouTube channel.

In addition to appeals, we have videos on other topics to help with your daily work, such as

• HINNs,
• the Important Message from Medicare,
• and the Notice of Medicare Non-coverage.
• Visit the video library page to see the full list of videos for healthcare providers.

Subscribe to our YouTube Channel to receive notification of new videos.

resources from cms

CMS Partnership for Patients Initiative: A public-private partnership working to improve the quality, safety, and affordability of health care for all Americans.

MLN Connects Newsletter: A newsletter for healthcare professionals.

CMS YouTube Channel: Videos and resources for healthcare providers.

QIO Program YouTube Channel: the official YouTube channel for the Quality Improvement Organization (QIO) Program. 

patient education

Medicare & You 2026 Handbook—Pre-Order Now: This handbook is the official guide to Medicare, updated each year with the latest information on coverage, costs, enrollment, and important contacts. It is available for pre-order through Friday, May 30. To order, visit https://productordering.cms.hhs.gov, log in to your POW account, and click the blue "Pre-Order" button.

Posters and flyers. These are 8 1/2 x 11" and can be printed on standard letter-size paper. Display posters in high-traffic areas and have flyers on hand for those who want detailed information.

Please download the materials that are for your region.