Texas
Acentra Health has videos that talk about our free services for people who have Medicare.
Contact Information
Acentra Health Beneficiary Helpline: 1-888-315-0636
TTY:* 711
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
State Resources
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.
Texas Department of Aging and Disability Services - Can assist with services for the aging community.
Texas Department of State Health Services - Can assist with complaints about healthcare facilities.
Texas Long-Term Care Ombudsman Program - Can assist with nursing home questions and concerns.
Texas Medical Board - Can assist with complaints about a healthcare practitioner.
TMF Health Quality Institute - Learn about how Quality Innovation Network Quality Improvement Organizations improve healthcare quality for people with Medicare.
Federal Web Links
Medicare - The official US government site for Medicare.
Department of Veterans Affairs - Access and manage your VA benefits and health care.
Social Security Administration - Check out your Social Security statement, change your address, manage benefits, and more.
The Joint Commission - Report a patient safety concern or file a complaint.
Administration on Aging - Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.
Department of Health & Human Services, Elder Abuse - Take steps to protect your physical, mental, and financial security.
Resources For Hurricanes (and Other Natural Disasters)
CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.
Visit Medicare.gov/emergency to learn how to get the care you may need if an emergency is declared (such as a hurricane) and you have to evacuate to a safe area.
Healthcare Ready - A resource to locate open pharmacies in your area. (This link is only available during hurricane season.)
Red Cross - Information about shelters, food, and emergency management.
U.S. Department of Health & Human Services (HHS) - Administration for Strategic Preparedness and Response - Public health and medical emergency support.
Texas Association for Home Care and Hospice - Can assist with home health and hospice concerns.
Texas Health Care Association - Can assist with skilled nursing facility concerns.
Texas Hospital Association - Can assist with hospital concerns
Kidney Community Emergency Response - The Kidney Community Emergency Response (KCER) Program has resources and information available to assist dialysis and kidney transplant patients before, during, and after an emergency or disaster.
LEARN ABOUT ACENTRA HEALTH'S FREE SERVICES FOR PEOPLE WHO HAVE MEDICARE
WALLET CARDS
This document can be printed on letter size paper and includes 4 cards for you to share with family and friends. Cards can be kept in wallets, on the refrigerator, and anywhere else that will keep the information handy.
Cards are available in English (PDF) and Spanish (PDF).
