Acentra Health is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Acentra Health helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns. For additional information: See the teal boxes under the US map.
PLEASE NOTE: Higher-Weighted DRG Reviews are coming soon to Acentra Health. We will complete reviews for Regions 1,4,6,8, and 10. Please ensure that your contact information is up to date for medical record requests.
HOLIDAY HOURS: On Thanksgiving Day (November 27), Acentra Health’s office hours are 10:00 am to 4:00 pm local time (Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time). For more information about office hours, visit our Contact Us page.
Same website address, but with a new look! Our updated website is coming soon! We’re getting ready to launch a redesigned website. Please note that while our site will look different, all previous information will remain available. Our Case Status Tool will continue to function and provide the same results 24/7.
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Acentra Health Service Areas
Click on a state below for a contact number and additional resources.
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general items of interestfor
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This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. For information about the availability of auxiliary aids and services, please visit www.medicare.gov. If you have a disability and have trouble accessing information on any of these pages, please visit our Accessibility page.
