Overview of Services for People Who Have Medicare

Acentra Health's Free Services for People Who Have Medicare

Acentra Health, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), is available to help you.

Read about Acentra Health's free services below:

• Filing appeals (hospital discharge, skilled service termination, and observation appeals)
• Quality of care complaints
• Immediate Advocacy services

Appeals

Are you not ready to leave the hospital?

Are your Medicare skilled services ending too soon? Examples of skilled services include (but aren't limited to):

• Getting a visit from a nurse at a home health agency
• Receiving hospice services
• Getting physical therapy

You can call Acentra Health to help you file an appeal if you feel that you are not ready to be discharged from a hospital or if your Medicare-covered skilled services are ending too soon.

Visit our web page: How to file an appeal
Watch a video: Do you have Medicare? Learn how to file an appeal.

Quality of Care Complaints

What can you do if you are concerned about the quality of care you received?

Acentra Health is also available to review a quality of care concern that you or your family may have about the care that you received from your hospital, doctor, or others. You may contact Acentra Health to file a complaint, and your medical record will be reviewed by a physician reviewer.

Read more: How Acentra Health can help you file quality of care complaints.
Watch a video: Learn how to file a quality of care complaint (YouTube)

Immediate Advocacy Services

Do you need a concern about your medical care taken care of right away?

If you are on Medicare, you can call Acentra Health and ask about Immediate Advocacy services.

Immediate Advocacy is used to help people quickly resolve a problem about medical care or services. Immediate Advocacy often involves Acentra Health calling a healthcare provider on your behalf.

Read more: How the Immediate Advocacy process works.
Watch a video: Immediate Advocacy Services (YouTube)

Have You Already Filed An Appeal With Acentra Health?

You can check your case status online: Check Your Case Status

Other Information

Our website also has information about other health topics as well as other resources.

Visit our Resources page for useful websites, publications, and information and resources for your specific state.